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Refund & Cancellation Policy

Last updated: July 29, 2026

This policy describes how bay reservations and memberships may be changed, cancelled, or refunded at Fairway365 (operated by Fairway365 and Kushi Arav 24 LLC). Bookings and payments are handled through our third-party booking platform, and the platform's checkout terms apply alongside this policy.

1. Bay Reservations

  • Free changes and cancellations: you may reschedule or cancel a bay reservation up to 24 hours before your start time for a full refund or account credit.
  • Late cancellations: cancellations made less than 24 hours before your start time may be charged the full reservation amount.
  • No-shows: if you do not arrive within 15 minutes of your start time and have not contacted us, the reservation may be released and charged in full.

2. Memberships

  • Memberships are billed on a recurring basis (for example, monthly) as described at signup.
  • You may cancel your membership at any time; cancellation stops future billing and takes effect at the end of your current billing period.
  • Membership fees already billed are generally non-refundable, and unused monthly benefits (such as included bay-hours) do not roll over or refund unless stated otherwise.

3. Events and Private Bookings

Deposits and payments for parties, buyouts, and private events are subject to the specific terms in your event agreement, which may differ from the standard reservation terms above.

4. How Refunds Are Issued

Approved refunds are returned to the original payment method through our booking platform. Processing times depend on your payment provider, typically within 5–10 business days.

5. Exceptions

We may make exceptions at our discretion, including for facility closures, equipment outages, or other circumstances beyond your control. If we cancel your reservation, you will receive a full refund or credit.

6. Contact

To request a change, cancellation, or refund, contact us at warner.robins@fairway365golf.com as early as possible.